Casino Customer Service: The Win Win Game.
Thompson, William N., and Michele Comeau.
1992. First edition. Very good trade paperback. Light wear and rubbing to the edges of the covers with very slight curling to the corner of the covers and minor scuffing. 332 pages with 2 appendices and index. A handy reference work on how casinos should handle certain situations like sexual harassment, hostile customers, hiring customer-friendly employees, and many other topics. Very Good Trade Paperback (Item ID: 13909)